GEOvet
Privacy Policy
GEOvet (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our veterinary services, website, and clinic.
By using our services or providing your information to us, you consent to the practices described in this policy.
What Personal Information We Collect
We may collect personal information that is reasonably necessary for us to provide veterinary services and operate our business.
This may include:
Client Information
- Name
- Address
- Phone number
- Email address
- Emergency contact details
Pet Information
- Pet name, breed, age, and identifying information
- Medical history and treatment records
- Microchip information
- Insurance details (if applicable)
Payment Information
- Billing and payment records
- Transaction details
Employment or Recruitment Information
If you apply for employment with us, we may collect information such as:
- Resume or CV
- Employment history
- Qualifications
- Police clearances or background checks where required
Website Information
When you visit our website, we may collect:
- IP address
- Browser information
- Pages visited
- Website usage data through cookies or analytics tools
How We Collect Personal Information
We collect personal information in several ways, including:
- When you register as a client
- When you bring your pet to the clinic
- When you contact us by phone, email, or online forms
- When you make payments
- Through our website or online booking systems
- When you apply for a job with us
Where possible, we collect information directly from you.
Why We Collect and Use Your Information
We collect and use personal information to:
- Provide veterinary care for your pet
- Maintain accurate medical records
- Communicate with you about appointments, treatments, and reminders
- Process payments
- Respond to enquiries
- Manage our business operations
- Comply with legal and regulatory obligations
- Improve our services and website functionality
Disclosure of Personal Information
We may disclose your personal information to third parties where necessary to provide services or operate our business.
These may include:
- Veterinary laboratories
- Specialist veterinary referral clinics
- Animal welfare or regulatory authorities where required by law
- Payment processors and financial institutions
- IT service providers or practice management systems
- Microchip registries
- Professional advisors (such as accountants or legal advisors)
We will only share information that is necessary for these purposes.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures include:
- Secure practice management systems
- Restricted staff access to records
- Password-protected systems
- Secure storage of physical files
While we take reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete. Requests can be made by contacting us using the details below.
In some cases, we may need to verify your identity before providing access.
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve functionality and understand how visitors use our website.
Cookies are small files stored on your device that help us improve your browsing experience.
You can disable cookies through your browser settings if you prefer.
Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us on (08) 9754 4422